Black Country Housing Group is a housing association that works closely with local communities, comprising of 2,000 homes in Birmingham and the Black Country.
Before Intercity Technology started working with Black Country Housing Group, their many issues included inadequate and outdated handsets, poor customer service, delays in getting requests actioned, lack of account management and high costs. Undoubtedly, these multiple issues caused frustration and inefficiency in daily operations, whilst leading to low levels of business productivity and performance.
Intercity Technology deployed a collaborative approach to resolve their issues, as Steve Kesterton, ICT & MIS Manager for Black Country Housing Group explains, “I was really impressed that Intercity took the time to find out about our aims and objectives as an organisation to uncover the right solutions for us. As a result, they have become a trusted advisor.”