Cookes Furniture

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Furnishing Cookes Furniture with the flexibility to enhance customer experience

Through a new fixed line unified communications system, Intercity have enhanced the productivity of Cookes Furniture, a medium to high end provider of all types of furniture with over 70 employees, two retail stores in Birmingham and Dorset, as well as a self-storage site in Minworth and a large warehouse and distribution centre.

For Cookes Furniture, productivity equates to excellent customer service through having effective systems in place that ensure all aspects of customer interaction, supplier liaison, sales and deliveries are as fluid and efficient as possible. By supplying both mobile telephony and a truly unified phone system, Intercity have helped deliver these benefits to the company.

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