IDEAL Industries is a US based manufacturer that produces connectors, hand tools, network testers and meters for the electrical and telecommunications industries. Some of their employees were engaged in frequent international travel, leading to high call charges that required reduction. Ultimately, understanding the specific benefits of different mobile devices and tariffs in relation to business use can be confusing for the majority of companies. Intercity therefore deployed an open and honest approach on the savings IDEAL Industries could achieve, helping them to understand their call profile before recommending a bespoke package.
“I understood that the best service Intercity could provide was to simply offer impartial advice. Our experience with manufacturing firms across the UK also meant we could tailor our advice to IDEAL’s situation.” Ian Marris, Supply Chain Manager, IDEAL Industries