As 2015 draws to a Christmas close and we look forward to a successful 2016 (after copious amounts and mince pies and turkey, of course) it’s time to reflect on the positive changes we have seen throughout, what has been, a very strong and eventful year for Intercity.
We have welcomed fantastic new colleagues, great new customers across the public and private sectors, as well as a complete portfolio of products across Telecoms and IT Services. All of this has been underpinned by our market leading customer service delivered by the Intercity team and rated as World Class by the Institute of Customer Service (ICS).
Here are our 2015 highlights…
The start of the year was a successful one as we became proud winners of the ICS Employee Engagement Strategy Award in March. The award recognised our efforts to place customer service at the heart of everything that we do.
April saw us announce our very first acquisition with Gage Networks. This has enabled us to offer a far greater range of IT services, such as improved internet connectivity options, co-location services and of course state of the art global cloud unified communications.
In June we re-branded to Intercity Technology, to better reflect the breadth of our offering post the Gage acquisition and we went on to celebrate 30 years of being in business in August. Over the past 30 years the business has gone from Vodafone’s first ever UK B2B partner to the global communications technology provider we are today.
Our second acquisition of Imerja Ltd took place in November, meaning that we managed to complete, not just one, but two acquisitions in a matter of months. The acquisition of Imerja will increase our portfolio into new areas of IT Managed Services, as well as infrastructure and security solutions.
We also held our final London’s Calling event at the prestigious Tower of London in November with a varied number of topics being addressed by our guest speakers and ourselves. The overall theme for the event was ‘Bridging the IT Strategy Gap’ – our successful white paper, which was launched in August, detailing attitudes towards technology in the workplace and its impact of productivity of over 200 IT managers and 500 IT users… November was certainly a very busy month, with the business also being shortlisted for two Customer Satisfaction Awards!
In December we received the fantastic news that our already world-class customer satisfaction score has improved from last year from 85.7 to 87.2. This score is independently awarded by the UK Customer Satisfaction Index (UKCSI) and means that we rank as highly as well-known consumer brands such as John Lewis for delivering outstanding experience and service delivery. A big well done to the Intercity team, a great way to end the year!
In 2016 we certainly won’t be resting on our laurels as we look forward to making further changes and improvements as we drive the business forward.
Most importantly, we wish you a very Merry Christmas and a prosperous New Year.
Click here for important information regarding our Christmas closing details, as well as how we intend to monitor usage to protect our customers from the possibility of abnormally high usage costs or fraud.
