A highly innovative company, that has turned the retail of designer fashion upside down, wanted to dynamically react to business opportunities and support a follow-the-sun service for its international contact centre.
This award-winning company has grown at a phenomenal pace with a formula of worldwide express delivery, unrivalled customer care and clearly differentiated services for particular customer sectors. When the company’s growth justified a move into glossy new offices, it took advantage of the opportunity to design a communications infrastructure to support the sophistication of its service model and the pace of its transatlantic – and now global – development.
Intercity’s unified communications revolutionised the way the company manages its customer service lines, increasing productivity and enhancing international collaboration through video conferencing. They have also eliminated the burden of managing several suppliers for their telephony needs, with additions and changes being an email or call away.