Pramacare case study

Pramacare case study

With Pramacare’s services ranging from personal care, domestic support or accessing local community resources, Intercity discovered that approximately 100 calls were being missed per week across 3 main sites due to an outdated telephone system.

Missing vital business calls can be catastrophic for many businesses but this scenario undertakes a deeper meaning if it impacts the duty of care clients should expect. To assure high levels of care, Intercity have helped Pramacare, a Dorset based charity that provides support to people within their homes, thanks to a new hosted telephony system that is tailored to their specific needs.

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