When growth required PrePay Solutions to upgrade its offices, the company worked with Intercity Technology to embrace cloud-based IP Telephony for all of their operations, assuring agility for continued growth and the ability to change direction as opportunity dictates.
Employees can change desk, site location, even become home-based, and take their phone extension with them. They have the benefit of audio conferencing and the company has enhanced the end-user services it fulfils for customers with the integration of a highly efficient call centre.
Intercity Technology, who also support PrePay Solutions with data centre services, designed a fully-managed, cloud communications service for the company’s two new offices covering 135 extensions.
The move has allowed PrePay Solutions to simplify significantly its management of their telephony infrastructure, and reduce costs for its service centre, all the while supporting its commitment to exceed the service level agreements it sets for customers.