Cloud Contact Centre


Cloud Contact Centre

Virtual contact centre solutions with skills-based and follow-the-sun routing for flexible and efficient contact centres.

Our cloud-based Contact Centre solution is fully integrated with Touch Telephony® and provides intelligent routing, real-time monitoring and limitless call capacity that are not always achieved with traditional on-site telephony equipment and systems.

An easy transition from a traditional call centre, an Intercity Technology Cloud Contact Centre solution can dramatically reduce complexity without compromising functionality – our feature-rich, high performance service treats multiple locations as a single virtual contact centre giving flexibility and agility to meet changing business requirements.

BENEFITS OF OUR CLOUD CONTACT CENTRE

  • Maximise staffing
  • Scalability and flexibility
  • Increased productivity
  • Control & visibility
  • Predictable costs
  • No upgrade fees
  • Network efficiency
  • Disaster recovery
  • Read More about our cloud services

CLOUD CONTACT CENTRE FEATURES

  • Real-time monitoring
  • Customisable wallboards
  • Agent availability
  • Reporting
  • CAall recording and storage
  • PCI compliant
  • Intelligent routing
  • On phone application
  • Selectable caller ID
  • Controlled outbound calling

We help you make the right technology decisions for your business.

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