Before their relationship with Intercity Technology commenced, South Liverpool Homes had experienced serious disappointment with their previous two mobile phone providers. Their multiple issues included poor service delivery, the re-charge of staff calls and inefficient call monitoring. With their previous provider, South Liverpool Homes had also encountered difficulties in accessing an online web portal, which offered relevant usage reports for accounting purposes. Furthermore, it often took the network weeks to respond when information was requested, reflecting an unacceptable level of customer service.
Intercity delivered an ideal solution, which means that South Liverpool Homes have resolved their various issues, including bespoke reports for the housing association, which are emailed directly to them every month. The bespoke reports and easy access to online billing have enabled their accounts department to save a significant number of working days each month.
“We feel as if we’re building a relationship for the future with Intercity, a real long-term partnership. We’ve made the right decision in choosing them and long may our relationship continue! ” David Chatterton, Infrastructure Manager at South Liverpool Homes