A lot has changed in the past couple of months, we’re excited to introduce you to these newest features:
Updates to the home page include the ability to hide the Welcome text box and the retention of the home page view selected by the user (interactive or icons).
The End of Day Summary email has been re-designed and now includes Touch Call Back options. Users can switch on their summary email in their Account Profile.
Improvements to Presence icons shows the User as Busy regardless of the device they are using to place a call.
New Conference Leader options enable users to prevent conference calls from starting until a leader joins, and automatically end a call when all leaders have left the call.
Conference invitations now include email subject and body fields to improve information to recipients, details are also pulled through to the calendar invitation (where supported by email providers).
Browser notifications for Live Communication inbound calls have improved caller details, displaying the caller’s name (where possible) in addition to the number.
Nested replies are now available, enabling Users to respond to specific messages, making it easier to follow conversations and topics.
The Admin home page offers new at-a-glance information, including:
An expanded delete option when deleting Users allows Admins to rename or remove extensions and conference room assigned to the user at the same time as deleting the account.
The number of Voicemail messages saved against the extension is displayed, together with the ability to delete all messages.
Ability to set a conference leader PIN, with options to prevent a call from starting when no leader has joined the call and to automatically end a call when all leaders have left. End Users can also control their conference leader options on their own conference rooms.
Key Press options are now optional. An IVR without key presses allows for a recording to be played before automatically routing the caller to the selected end-point.
Call Recordings have been moved to a new page in Monitoring & Reporting, providing improved search and filter options and play/pause options for in-browser playback (Chrome only).
Updated to include Conference Calls reaching the maximum call duration, plus improvements to date/time format.
Introducing the new Touch Telephony Contact Centre, with the following feature sets:
For a demo of our new Contact Centre features, or to find out whether the features are compatible with your current service, please contact your Account Manager.