Intercity have been successful in significantly improving both mobility and landline use at United Bank Limited (UBL). Before moving to Intercity, UBL experienced poor account management and customer service from their mobile provider, with their assigned account manager changing frequently. Further issues included extremely high fixed line costs and very poor 2 and 3G mobile signal at the bank’s UK headquarters in Mayfair, London.
“Importantly, we know that if there’s any problem, we can contact Intercity to resolve it immediately. Also, if there’s an additional requirement that’s deemed to be critical to the business, Intercity encourage software developers to look into it and make an enhancement to the system.”
Paul Murphy, Head of IT, UBL