We've Been Awarded Best Companies 3* Accreditation for the Third Year Running!
We're thrilled to announce that we've achieved a 3-star accreditation from Best Companies for the third year running!
This top-tier award highlights the world-class engagement we have within our workplace.
At Intercity, our people are at the heart and soul of everything we do. Our mission is to be the best tech partner to work for and with, so it's incredibly rewarding to see our commitment to workplace engagement reflected in our 3-star accreditation for another year.
What is Best Companies?
We have been awarded our 3-star accreditation from Best Companies, an independent body, based on our colleague’s feedback, derived from the 'b-Heard survey.' The anonymous b-Heard survey measures team members engagement across eight factors: Leadership, My Manager, My Company, Personal Growth, Wellbeing, Fair Deal, My Team and Giving Something Back and provides valuable insights into how team members truly feel about their organisation. High results from the survey can earn you:
- 'Ones to Watch' status, which shows a commitment to workplace engagement.
- ‘One Star’ accreditation which represents good levels of workplace engagement.
- ‘Two Star’ accreditation which represents outstanding levels of workplace engagement.
- ‘Three Star’ accreditation which is the highest level of accreditation and represents world-class levels of workplace engagement
The Best Companies Accreditation and the Best Companies to Work for Lists are the gold standard for measuring workplace engagement.
How Did we Do it?
How did we get here? Over the last 12 months, we have experienced substantial growth, both organically and through strategic acquisition. Our team has expanded from 225 colleagues this time last year to 335 today at current, driving our turnover from £15.6m (last year) to £18.6m (year to date). This growth enables us to reinvest in attracting and hiring individuals who share our core values and in current colleagues who enable our continued growth. Recognising our colleagues for their exceptional contributions throughout the year, is a key part of our culture, underpinning our continued success.
We reinvest in comprehensive training programs to ensure ongoing professional development and clear career paths. Our development initiatives include a management academy, CPD courses, and a skills matrix. We also prioritise lifestyle and mental wellbeing through our Employee Assistance Programme, dedicated meeting-free times, rewards programs, and various outdoor activities and groups.
One of our core values is ‘We enjoy what we do’ - we are a sociable company, and have regular team building events, which strengthens relationships between teams and is a key part of our Company culture. One of our highest scoring factors is ‘Giving Something Back’ and our colleagues feedback that our charitable activities, work we do in the community and our efforts to reduce our impact on the environment is something that they highly value.
Regular feedback is vital for us; we ensure our colleagues feel not just heard, but genuinely listened to. We encourage feedback from every level, valuing each team member's ideas and initiatives.
This truly is a people-led business, and every single person working at Intercity has contributed to this incredible achievement.
Quote From Our Chief People Officer, Christina Pendleton:
''Our vision is to be known as the best technology partner to work for and with, and so our internal culture and the experience we deliver to our customers is key to our success. We review progress by measuring our customer satisfaction through NPS (currently sector leading) and our colleague engagement through Best Companies.
This is now our tenth year that we have worked with Best Companies to measure our workplace engagement, and we are so proud of the journey that we have been on, from ones to watch status in 2014, to three star in 2022, 2023 and 2024.
Our people strategy is built around Best Companies 8 factors and we are committed to continually improving engagement levels across all areas.
This accreditation is a brilliant reflection of our people, who truly make Intercity a world-class place to work''.
- Christina Pendleton, Chief People Officer, Intercity.
