Who are Cheetham Jackson?
Cheetham Jackson are an independent financial planning business with 9 offices across the UK. Since 2009, they have been helping customers achieve financial independence, empowering them with information and education around their own finances and goals.
The Challenge
Cheetham Jackson had nine offices, but only one person working in IT support. This caused a world of problems for the business when this person would take time off work, forcing the company to postpone any IT support or fixes until they returned. This ultimately affected the capabilities of communication between offices, as well as with their customers. For a business who pride themselves on providing a trusting and confident relationship with their customers, they could not afford these delays.
The business' previous supplier was slow to make the changes Cheetham Jackson required, and small tasks could accrue disproportionally high costs. The broadband they were being supplied with could not meet the demands of their growing business.
The Solution
When Cheetham Jackson came to Intercity through a referral, we worked closely with them to review their current IT needs and build a foundational IT support strategy that made their connectivity and communications resilient and reliable. They also have one of our ISOC engineers on site twice a week, and the business can relax knowing that if this individual has time off they will be covered.
We were able to turnaround the IT support the business were seeking within four weeks of beginning our partnership. We provide Cheetham Jackson with managed services, ensuring they receive 24/7 IT support covering everything from their connectivity and broadband to mobiles. They no longer have just one IT member to rely on, and instead our large team of experts. Our service is scalable, and can be increased easily to support their growing business.
We also helped unify Cheetham Jackson's communications in the cloud so that whichever office their colleagues are at, or whether they're visiting customers or working from home, they're available to talk to their team and customers at any time.
The Business Benefits
With our Unified Communications platform based in the cloud, Cheetham Jackson have enjoyed cost savings, as well as flexible and secure communication.
By taking away Cheetham Jackson's need to worry about their IT, they are able to focus on growing their business rather than being stunted by an ineffective IT strategy.
We met with Angela O'Neill, Cheetham Jackson's Facilities, Procurement IT, and Health & Safety Advisor, who was able to give us insight into Intercity's role across multiple functions of the business. She felt that our two companies have a trusted partnership, claiming that:
“We just knew we could rely on Intercity at the same time to provide support.”
Intercity is the ideal technology partner to enable organisations like yours to flourish securely in the new age of working from anywhere. We enable businesses and people to be productive anywhere, anytime, regardless of device, communications or technology. Connecting and securing from device to the cloud. To learn how you can Do More with Intercity, please speak to us here or use the live chat. To learn more about Cheetham Jackson, and the work that they're doing to empower individual's with their finances, please click here.
