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Intercity Telecom acquires Gage Networks

Intercity Networks Limited (a subsidiary of Intercity Telecom) has today announced that it has acquired the business of Gage Networks LLP for an undisclosed sum.

As a leading specialist in Cloud Communications services, including Touch Telephony® and Contact Centre, plus Hosting and Global Network solutions, Gage Networks will add considerable depth to Intercity’s service offering when combined with its existing Telecoms business.

With operations across the UK and Europe, Intercity has been at the forefront of the mobile and unified communications industry since it was established 30 years ago.

Located in Oakham, Rutland, Gage Networks has been delivering complex global technology solutions to UK and international enterprise clients since 2002, providing exceptional levels of service and solution delivery. All Gage Networks staff, including the senior management team, will be retained post-completion.

Andrew Jackson, CEO of Intercity said “Gage Networks is a business with exceptional technical credentials and expertise, a reputation for service excellence and an extremely strong management team. This is an exciting time for our business in the UK and Netherlands and we expect to make further strategic acquisitions over the coming years. This acquisition will allow us to deliver an ambitious growth plan and move towards combined IT & Telecoms solutions to our customers, building on the global infrastructure that Gage Networks provides us.”

Andrew Davis, CEO of Gage Networks commented “There is a clear strategic alignment between our businesses and we look forward to combining our expertise to enhance our proposition for our customers and employees alike. With a shared vision and strong values, and by combining our expertise and resources, we will be able to provide a market-leading suite of IT and communications technologies for our existing and future customers.”

For any queries please contact James Marscheider or Nicola Robathan

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Protect your phone system from disaster with unified communications

When you imagine the number of layers your business communications move through and the distance they travel, it isn’t hard to believe that disaster can strike at any time. For the most part, the word disaster might seem a little strong but really, that’s what a downed phone line can mean for a lot of businesses. Regardless of what your company does, if your customers can’t get through to you, they will go to somewhere else. If your system is offline for three days, that’s a lot of lost business and even more unnecessary stress.

Your communications going down could happen for a number of reasons, most of which are out of your control. Sometimes the issue can be that the road outside your office was dug up and the wires cut by mistake, when other times severe weather can cause trees to fall on the lines. Either way the result is always the same. No phones and angry customers. But there are ways in which you can safeguard your communication systems by putting backups in place that can jump into effect should disaster ever arise.

Change your old and unreliable system

The first way in which we deliver this level of functionality is by using a SIP trunk. SIP stands for Session Initiation Protocol and in the simplest sense refers to a method of providing your telephone system over the Internet. In case of emergency, the SIP allows you to divert calls away from the affected site to one which is still operational. This is done by taking the current system which takes your calls through the exchange to your service provider and re-configuring it to carry your calls over the Internet which offers much greater flexibility. By hosting your system within the cloud, disaster recovery can easily be controlled with simple Mobile Device Management (MDM) applications and maintained at the touch of a button.

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Unified Communications

Should disaster ever strike, using a unified communications system such as our Touch Technology platform, your calls can be set to automatically divert or alert customers about the potential problem. By running calls through an external disaster recovery mechanism, previous call information is backed up and saved in case any data has been lost. All that is now required is an Internet connection and you can continue to make and receive calls regardless of what is happening in the office.

A plan of action

A backup system is great in theory but it does need to be tested and maintained to have any real value. To minimise communication disruption you need to put in place pre-agreed processes and solutions which limit the threat of time intensive diagnostics and repairs require. Plans vary from company to company and we know that, that’s why we offer bespoke solutions specifically tailored to the needs of our customers. If you would like to find out how Intercity can prepare your company for disaster, don’t hesitate to contact us or call 0330 332 7933 and speak to one of our trained advisors.

Learn more about unified communications