IT SUPPORT PRICING AND COST CALCULATOR
Compare support plans and pricing! Scroll down to see our plans and cost calculator.
Discover the benefits that Intercity outsourced IT services offer organisations, especially those seeking to enhance their IT capabilities without needing significant in-house expertise or resources. Best of all, our outsourced IT services provide access to our specialists and the latest support technologies, eliminating the need for continual research and investment in personnel, processes, and systems.
When it comes to cost benefits, Intercity’s got you covered. Outsourcing your IT with us means there’s no need to worry about hiring and training IT teams, managing ongoing maintenance, and investing in regular updates. Our extended core hours of coverage ensure that you receive maximum value, allowing you to allocate your resources more effectively and focus on your core business activities.
To make understanding the value of an IT services outsourcing arrangement as straightforward as possible we have bundled several of our most popular services together and indicatively priced them per user. If you’re curious to find out just how much value an Intercity outsourced IT service can deliver for your organisation, try our simple calculator or hit the ‘contact me’ button below.
If you are looking for a co-managed service instead of full outsourced click here
Essential Support (8:00AM - 6:00PM)
per user per month.*
- Self-Service Customer & Reporting Portal
- Omni-Channel Support (Email, Portal, Telephone)
- 8:00am - 6:00pm Service Desk (Incident Management)
- Microsoft 365 Support & Management
- Self-Service SLA Performance Reporting
- Remote Monitoring & Management Agent on Supported Endpoint Device
- Asset Visibility & Management
- Windows Operating System Patch Management (Critical security issues only)
- Requests for Advice
Essential+ (8:00am - 6:00pm)
per user per month*
Everything in Essential and:
- Self-Service Customer & Reporting Portal
- Omni-Channel Support (Email, Portal, Telephone)
- 8:00am - 6:00pm Service Desk (incident management)
- 24/7 Event Monitoring (actioned within contract hours)
- Microsoft 365 Support & Management
- Self-Service SLA Performance Reporting
- Remote Monitoring & Management with agent supported endpoint device
- Asset Visibility & Management
- Windows Operating System Patch Management (Critical security issues only)
- 3rd party Vendor Management (excludes Microsoft license admin)
- Moves, Adds and Changes – Includes 1 * MAC pack.
- Windows Operating System Patch Management
- Application Software Patch Management (Supported Apps)
- Endpoint AV Protection Management
- Requests for Advice
- On-premises Veeam Back-Up Monitoring and Response
- Desk-based Service Management and Reporting
Premium (8:00am - 6:00pm)
per user per month*
Everything in Essential+ and:
- Self-Service Customer & Reporting Portal
- Omni-Channel Support (Email, Portal, Telephone)
- 8:00am - 6:00pm Service Desk (incident management)
- 24/7 Event Monitoring (actioned within contract hours)
- Microsoft 365 Support & Management
- Self-Service SLA Performance Reporting
- Remote Monitoring & Management Agent on Supported Endpoint Device
- Asset Visibility & Management
- Windows Operating System Patch Management (Critical security issues only)
- Moves, Adds and Changes – Includes 1 * MAC pack.
- 3rd party Vendor Management (excludes Microsoft license admin)
- Windows Operating System Patch Management
- Application Software Patch Management (Supported apps)
- End Point AV Protection Management
- Fractional IT Manager
- Service Delivery Manager
- On-Premises Veeam Back-Up Monitoring and Response
- Customer Premises-based Engineer
- Desk-based Service Management and Reporting
- CTOaaS
- Requests for Advice
CALCULATE YOUR IT SUPPORT COSTS
Number of users
You will receive an estimated cost over email
Billed Monthly
Billed Yearly
£0
Use the above pricing calculator to compare our support plans and pricing. The cost calculator also shows comparative costs savings between recruiting an in-house team vs outsourcing. The costs will vary based on actual costs. The in-house resource costs have been based on a 30K annual salary, plus 43% burden (NI, Pension, Training, Payroll etc). We typically see 1 in-house resource can support up to 60 users.