How to get employees to use & enjoy the communications tools you implement

Securing buy in: how to get employees using and enjoying the communications tools you implement

When introducing new technology into the business, do you struggle to get buy in from employees? Whether it be questions around how to use certain devices, disgruntled employees who would rather have the latest iPhone, or complaints that they can’t do their job effectively without an iPad, does this create concern around whether productivity levels are suffering?

Productivity isn’t necessarily about which devices employees have to fulfil their roles, but how they use them. So how do you go about ensuring that IT users are fully bought into the technology you roll out?

Read Maria Grant’s recent article in Information Age to find out how you can get more engagement internally when it comes to using new technology. The article touches on the recent research we conducted into the gap between IT departments and IT users and uses its insightful findings to provide support when it comes to implementing new technology.

Highlights:

• Users should be more involved in designing IT strategies, in regards to purchasing decisions, introducing new technology and support and training
• Greater support and better alignment between users and IT teams is needed, as well as better levels of communication and education
• ‘IT champions’ should be enlisted in each department to try out new systems before general roll out
• IT departments need a key spokesperson whose responsibility it is to get full buy in from rest of the business for new technology
• Understanding of user requirements is needed when it comes to new systems in the initial stages to ensure smooth implementation and increased return of investment.

Read Maria's recent article in Information Age
To read a full copy of our research, download our related white paper - Bridge the gap between IT managers & users