Improve your Agent Experience and transform your Contact Centre

Sure, things are moving fast. But being thrown into the deep end during COVID-19 has proven you and your team are equipped for change. But equally,...

This Week's Top Tech News

The school holidays are coming to an end, and we’re well and truly on the home straight of 2021. And in keeping with tradition, we’ve got your latest...

This Week's Top Tech News

More and more breaches, security vulnerabilities and hacks – the bad guys are getting more sophisticated. In between that, Paypal are introducing...

Ingeus & Intercity: Cementing a Partnership

“If I don’t have trust, they’re a supplier, but if I trust them, they’re a partner.”

Those were the words of Alan Crawford, Ingeus Chief Digital &...

This Week's Top Tech News

TikTok trying to help our teens, Google upsetting *many* people with proposed WFH policies, WhatsApp being used for official business, crypto...

5G
5 real-world reasons you really should care about 5G

You’ve probably heard all the hype surrounding 5G at the moment – and some big numbers are grabbing a lot of attention. Those of us in the world of...

This Week's Top Tech News

Well, looks like we’ve had our summer doesn’t it? While that may be a little disappointing, we can assure you this week’s edition of tech news...