Drumroll please...
We are honoured to announce that last Thursday night, Team Intercity won 'Excellence in Customer Service' at the Greater Birmingham Chambers of Commerce Annual Awards! This award is given to businesses that have provided exemplary service to customers, who have made exceptional contributions in this area, exceeding normal expectations, and delivered outstanding quality service to their customers.
HOW DID WE DO IT?
Delivering our world-class customer service starts with our dedicated colleagues, so we're thrilled to be recognised for our commitment to be the best technology partner to work for and with.
As our customers say, 'We're not just a supplier, we're a partner.'
Our customer's journey starts with our colleagues. That's why we've invested in several initiatives relating to development and the progression available within Intercity. This includes a management academy, continuous professional development courses for all colleagues, and a companywide skills matrix so that our colleagues have transparency on the skills required for career progression, which has resulted in a 3* accreditation from Best Companies and a 4.9 star rating on Glassdoor!
Fulfilled colleagues means happier customers, which is reflected in our Net Promoter Score of +79, up 13% in the past 12 months. This increase is proof of our promise to continuously improve and develop our customer satisfaction strategy and deliver industry leading customer service.
Our Customer Experience Director, Julie McNally, said:
'I cannot tell you how proud I feel of Intercity and the team to be recognised for their hard work. It was heart-warming and a truly rewarding experience. Let's continue to deliver world class customer service.'
The 'Excellence in Customer Service' award is a huge achievement for us and a testament to our team's hard work, and we're incredibly proud. We couldn't have done it without our amazing colleagues, partners, and customers who have trusted and supported us!
But winning this award is not the end of our journey. We're committed to keeping the excellence going.
