World-class customer service!

Here at Intercity Technology, we take customer satisfaction very seriously. Today we received the fantastic news that our already world-class customer satisfaction score has improved from last year – from 85.7 to 87.2. This score is independently awarded by the UK Customer Satisfaction Index (UKCSI).

To put this in context, the Telecoms sector average has fallen since we were last assessed and is now the 2^nd worst performing sector to Utilities from a customer service perspective. Whilst customer satisfaction continues to fall amongst our peers, Intercity have taken the lead in customer experience and our improved score is a reflection of our success as a team and market leading position for service.

The score we have now achieved means that we rank as highly as well-known consumer brands such as John Lewis for delivering outstanding experience and service delivery. The illustration below show just how far ahead we are of, not just our industry, but the UK average.

This tremendous achievement is down to all the hard work and dedication of everyone here at Intercity where customer satisfaction is really at the heart of everything we do.