Enhance your customer communications
Unified contact centre solutions
Valuable customer intelligence with Touch Technology contact centre
Traditional call centres rely on heavy manual work, high volumes of staff and complex on-site legacy technology across multiple locations. A Touch Technology contact centre unifies your locations and conversations, and provides limitless call capacity while gathering customer intelligence and innovation. Get full flexibility and agility specifically for communicating with your customers and clients, while we fully support and maintain your contact centre infrastructure.
Personalised for your business
Our Touch Technology contact centre solution is fully scalable and customisable for your evolving business needs, including auto attendant and IVR, agent skills ratings and outbound call tags.
Reach new heights in quality
Empower your people to deliver supreme quality, with supervisor listen-in features for calls in progress ensuring the highest standards of customer experience.
Intelligent real-time reporting
Motivate your teams with effective KPIs based on real data, monitoring call performance and agent status on the go. Optimise staffing, quality and costs through customer intelligence.
“What I want from our telephony or any technology system is to have something that just works… Intercity provides the ‘secret sauce’ that makes this happen.”