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Enhance your customer communications

Unified contact centre solutions

Valuable customer intelligence with Touch Technology contact centre

Traditional call centres rely on heavy manual work, high volumes of staff and complex on-site legacy technology across multiple locations. A Touch Technology contact centre unifies your locations and conversations, and provides limitless call capacity while gathering customer intelligence and innovation. Get full flexibility and agility specifically for communicating with your customers and clients, while we fully support and maintain your contact centre infrastructure.

Personalised for your business

Our Touch Technology contact centre solution is fully scalable and customisable for your evolving business needs, including auto attendant and IVR, agent skills ratings and outbound call tags.

Reach new heights in quality

Empower your people to deliver supreme quality, with supervisor listen-in features for calls in progress ensuring the highest standards of customer experience.

Intelligent real-time reporting

Motivate your teams with effective KPIs based on real data, monitoring call performance and agent status on the go. Optimise staffing, quality and costs through customer intelligence.

“What I want from our telephony or any technology system is to have something that just works… Intercity provides the ‘secret sauce’ that makes this happen.”

Mark Faithfull

Head of Operations, Prepay Solutions

Why Touch Technology Contact Centre?

An entirely scalable solution, Touch Technology contact centre can be fully customised to ensure seamless end-to-end communication with all your customers. No matter your volume of calls or the geographical distribution of your business, all customers will benefit from a consistent experience.

Download the Touch Technology Brochure

Let's talk about you

Want to enable your customer service staff to work more efficiently? Get in touch with us to learn more about how our Touch Technology contact centre solution can streamline your conversations, improve customer experiences and save your business money.

Speak to us on 0330 332 7933

Get in touch