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Unified communication & collaboration

Connecting your people wherever they are

Introducing an intuitive, reliable and secure UC solution — Touch Technology

Unified communication empowers your people to work from anywhere. More importantly, it allows you to embed holistic communication technologies into your existing applications. Touch Technology is a reliable and innovative cloud-based UC tool that gives you all the functionality of an on-premise solution, without the installation and maintenance of an expensive system.

unified communications touch technology

As a cloud based solution with UK and global reach, the full communications suite is delivered from a fully integrated single infrastructure via our points of presence in Europe, North America & Asia. We’ve got you covered wherever you do business and however you choose to communicate.

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Why choose Touch Technology?

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Connect from anywhere

Whether you are in an office or remote working, our browser-based portal provides access to audio and video collaboration tools from any device, enabling you to remain connected wherever your colleagues are.

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Scale on-demand

Whether you’re an SME or a global enterprise, our scalable solution grows with your business, Touch Technology allows you to scale on-demand whenever your requirements change.

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Never miss a call

Touch Technology provides integrated capacity management, so call volume is always accommodated while only using what you need.

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Connect locations

With free on-net calls and local numbers in international destinations you can connect all your office locations for a seamless customer experience. We also supply cost-effective business mobile devices and tariffs to keep your business moving.

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Simplified management

Manage your company’s entire communication strategy with ease, through a single cloud-based solution for voice, video, chat and screen sharing.

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Integrate and consolidate

Open APIs mean you can seamlessly integrate Touch Technology with your existing applications and tools, for speedy set up and consolidation.

Multi-channel collaboration

Integrate your remote workers across channels through the use of collaboration tools like HD video and audio conferencing.

  • IM / chat, screen share, and an easy facility for high-quality external conferencing

  • Customisable security and expiring links ensure only the right people can gain access to calls

  • Initiate calls and screen shares instantly through the touch interface.
Multi-channel collaboration

Call consistency with single number reach

Concerned your personal number is visible? Streamline customer experience with a single landline number regardless of device or location.

  • If you are choosing to adopt BYOD, keep personal mobile numbers private, make calls via the mobile app, available on any device.

  • Seamlessly switch between devices during a call with our simple ‘Move my call’ feature.

  • Real-time visibility to see when a colleague is online, whether at their desk or working remotely.
Call consistency with single number reach

Instant-access management portal

Our simple-to-use self-serve portal allows you to manage your solution at any time of day or night, on any timezone.

  • Add and remove users on-demand for maximum scalability.

  • Portal access for end users, providing them with control over VM, conferencing, and call forwarding.
Instant-access management portal

Innovative technology. Resilient infrastructure.

Touch Technology is an entirely owned and patented technology from Intercity Technology, meaning our dedicated team of in-house developers are continuously enhancing the platform.

  • Product roadmap and access to new features as soon as they’re released.

  • Built on resilient infrastructure that’s trusted by highly sensitive clients like the NHS, and protected by our ISOC 24/7/365.

  • End-to-end security and round-the-clock critical support.
Innovative technology. Resilient infrastructure.

Single Touch Dialing for faster connections

Touch Technology has a unique Touch Call user interface, accessible via any browser and based on our patented intellectual property.

  • Make and receive calls with a single touch.
  • Touch dialling from an email – call back contacts from a single touch via a missed call notification.
Single Touch Dialing for faster connections

Our technology partners

“With Intercity’s innovative Touch Technology platform, we’re able to bridge the gap between all of our stores, allowing us to function as one business.”

John Woods

Project Delivery Manager, Salvation Army

Unified communications insights

Don't take our word for it. See Touch Technology for yourself.

We’d be happy to arrange a free, in-person demo of our Touch Technology platform, or we can demo it remotely if it’s more convenient. Fill in the form below and we’ll be in touch.

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