HELLO.
WE'RE INTERCITY

Alan Jackson meets Martin Cooper, the inventor of the first handheld mobile phone, at the Motorola in Chicago and can see the tech’s potential before its 1982 launch.

Working with the UK Government, in conjunction with the launch of Vodafone and Cellnet and the London trials in 1984, Intercity is established as one of their first partners.

Intercity is founded by Alan Jackson as an independent service provider at the dawn of UK mobile technology, starting life in Birmingham with just 6 colleagues.

Alan put everything on the line to start the business.

You think recruitment is a challenge now –imagine going from 1 person to 80 people in 18 months!

The first office in Bishopgate Street is an empty shell, so needs completely fitting out.

A loading bay is needed because nearly all the phones now are being fitted in cars.

Operations expand to the Netherlands, the first UK business to get a licence to sell mobile phones in the Netherlands, beating big players like Sony to the punch.

The Intercity family grows to 250 people

Intercity are growing quickly and want to help other regional businesses on that journey.

Through the creation and sponsoring of a business awards programme, we have been supporting startups and innovation, nurturing entrepreneurism every month in Birmingham since 1985.

Andrew Jackson joins the business, carrying on the family tradition: 35 years continued ownership, with organic growth and no outside investment or Private Equity

The business is rebranded as Intercity Technology from Intercity Telecom Ltd, facilitating a shift from a mobile-focused business to a unified communications provider. This reflects the innovations of the time, such as Cloud and Fixed lines

We become the first and only independent telecom service provider to be awarded the Service Mark Accreditation from the Institute of Customer Service, putting Intercity level with prestigious brands like John Lewis and Marks and Spencer for their focus on world-class service to customers.

Intercity acquires Gage Networks, adding depth to its service as leading cloud communication specialists. All Gage Networks’ colleagues, are retained postacquisition. We also acquired the highly-accredited IT service provider Imerja, enhancing our services and providing access to public sector frameworks to customers. We expand to Birmingham, Bolton, London, Elstree, Oakham and Amsterdam.

Awarded ICS Engagement Strategy of the Year at the Institute of Customer Service UK Customer Satisfaction Awards, beating large brands.

Our people are what make us special, that’s why we focus on people as much as tech.

In 2016 our Investors In People award is clear recognition of the success of this approach in creating the right culture and working environment.

Intercity are appointed as the sole supplier of managed LAN services into the Virgin Media Business product portfolio.

Intercity launch selfserve customer portal, providing customers with e-billing and selfservice capabilities.
Cyber Essentials + Certified

Cyber Essentials is a Government-backed and industry-supported scheme that helps businesses protect themselves against the growing threat of cyber attacks. We achieve Cyber Essentials Plus, the highest level of certification offered under the scheme.

Intercity Technology is named ISP Partner of the Year at the Vodafone Partner of the Year Awards.

We are Vodafone’s first and longest standing global independent partner, with a strong and successful relationship spanning over 30 years.

In order to remain efficient and drive innovation, while still delivering world class customer service and solutions, 3 new divisions are created and new MDs introduced.

Group MD – Charlie Blakemore (2020)
Managed Services – Mike Osborne (2020)
Communications – Neil Rampe (2023)
Cloud & Security – Phil Bindley (2021)

Our Tier 3 Data Centre launches in our Birmingham HQ along with our Information Security Operations Centre (ISOC)

A challenge for both society and business, but we are determined to come out stronger. No one is furloughed, utilising the power of keeping our people together.

We establish a way of working that keeps everyone safe while maintaining the financial stability to thrive, with our workforce growing 12.5%! This is more than a job – we look after our people.

Keeping it in the family

We have a clear strategy and Integrated Business Plan (IBP) to meet our objectives. Fundamentals are in place to scale our business, with private ownership giving us extra security. The future may not always be certain, but one thing we’re sure of is that we will always develop ourselves and our solutions to enable our customers to DO MORE.

Intercity are awarded a coveted ‘2 Star Accreditation’ by Best Companies in recognition of ‘Outstanding levels of Workplace Engagement’.

We also come 9th in Top Telecoms Businesses to Work for, 50th in the top UK Mid-Sized Businesses and 19th in the Best Companies to work for in the Midlands.

Intercity acquires Chandler Communications, one of the UK's earliest established telecommunications companies. The #TeamIntercity family is growing!

The only way is up: we achieve and maintain '3 Star Accreditation' by Best Companies for the second year running, are voted Number 1 Telecoms Company, 11th Best Company to work for in the West Midlands, and 30th Best Mid-Sized Company to work for in the UK!

Our EcoVadis status is raised from Gold to Platinum, putting us in the Top 1% of sustainable companies. 

We're rated 4.9 on Glassdoor, well above the industry average of 3.3.

Feedback from our colleagues demonstrates our commitment to a lasting and growing people-first culture.

Intercity team up with Edgbaston Cricket Stadium as their Official IT Partner to support their ambitious regeneration plans, including their vision of becoming a world-class tech-enabled stadium.

Our offices are totally carbon neutral with plans in place to achieve net zero.

Here at Intercity, our Environmental, Social and Governance approach is intrinsic to our company conduct. We have clear goals surrounding sustainability and positive social impact in place, as well as governing not only ourselves but all the businesses we work with.

Intercity acquire Centrality: A renowned specialist in Microsoft solutions with over 25 years of experience and one of the most accredited Microsoft partners in the UK. Welcome to #TeamIntercity!